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Refund and Returns Policy
SEYORA Beauty
At SEYORA, your satisfaction is our priority. We carefully inspect all products before shipping, however if you receive a damaged, defective, or incorrect item, we are here to help.
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Eligibility for Returns
Due to the hygienic nature of cosmetic products, we do not accept returns or exchanges once the product has been opened or used.
Returns are accepted only if:
•You received a damaged product
•You received a defective product
•You received a wrong product
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Return Request Timeframe
You must raise a return request within 48 hours of receiving your order.
Please share:
•Order ID
•Clear photos / video of the product and outer packaging
•Short description of the issue
[6:13 PM, 30/12/2025] +91 91369 09230: Non-Returnable Items
•Opened or used products
•Products damaged after delivery
•Products without original packaging
•Items purchased during sale or promotional offers
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Refund / Replacement Process
Once your request is approved:
•A replacement will be shipped, or
•A refund will be initiated to your original payment method.
Refunds are processed within 7–10 business days after approval.
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Shipping Charges
•If the mistake is from SEYORA’s side, return shipping will be borne by us.
•If the return request does not meet the above conditions, shipping charges will not be refunded.
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Cancellation Policy
Orders can only be cancelled before dispatch. Once the order is shipped, cancellation is not allowed.
[6:13 PM, 30/12/2025] +91 91369 09230: Here is the Mandatory Unboxing Video Requirement section rewritten clearly for SEYORA Beauty that you can directly paste into your Return & Refund Policy.
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Mandatory Unboxing Video Requirement
To process any claim related to damaged, defective, missing, or incorrect products, it is mandatory to provide a complete and uninterrupted unboxing video.
Video Guidelines
The video must clearly show:
•The parcel in its original condition before opening
•The shipping label and sealed package
•The entire opening process without any cuts or edits
•The product exactly as received inside the package
Important Notes
•The video must be continuous from start to end.
•The seal should be clearly visible before opening.
•Any break, cut, or edited video will…
[6:13 PM, 30/12/2025] +91 91369 09230: Additional Important Points
•Product modification (shade, quantity, product type) is not allowed once the order is placed.
•We do not offer exchanges or replacements if the shade or variant does not suit you.
•If the package is received with a broken seal, please do not accept the delivery and inform us immediately.